The terrific world of eBay has a gorgeous little alternative called ‘shipping insurance.’
Exactly what is it utilized for? Why should I buy it?
Well, that’s easy enough to address … Shipping insurance is utilized as a safeguard that you’ll have the ability to make a monetary claim in case the item delivered has been lost or damaged in transit.
You must purchase it since there’s an added TRIPLE-bonus: you’re able to track the bundle instantly, you can offer your consumers ‘FREE tracking information as an added benefit’, and it gives your customer peace of mind and security that they can deal with you as a trustful seller.
WOW! Why didn’t I consider that? Well, because the majority of sellers take a look at the cost they incur for this feature rather of the benefits they get.
The fact is that as a seller you have lots of listing choices readily available. In reality, you have three total alternatives to select from (Optional, Required, & Not Offered). And YOU CAN select ‘not provided’ and still take advantage of shipping insurance.
Shipping Option 1: “Optional.”
YES, you can note shipping insurance as “optional” and still buy it yourself if your customer does not. Why would you be insane sufficient to do that?! Again, you’re paying a typical $1.50, why would not you? But in the case of loan isn’t really the issue and you’re only skeptical, let me tell you a little PayPal story … (yes, it’s based on realities!).
A seller pal of mine noted 10 ‘fashion-inspired’ bags for sale in their eBay store. The listing clearly mentioned that ‘fashion-inspired’ indicated the item is not an original however a plastic replica instead.
A purchaser then occurred and chose ‘Gee, I desire to purchase two of these bags …’. The transaction was paid for entirely and my pal carefully packaged and delivered the items.
Some days, later on, the buyer contacts the seller, mentioning that ‘the handbags have not arrived – they should be lost in transit.’ The seller had not purchased insurance or tracking number, so they were currently at a loss … they continued to use the buyer a complete refund if the products didn’t show up within the next few days.
Regardless that the seller was providing the complete refund, the purchaser only “could not wait” and then chose to take these matters into his own hands by opening a conflict with PayPal. The investigation procedure was begun.
A few days later on, the seller gets an email from the purchaser stating that the bags were received and ‘these purses are not originals so I desire a refund.’ Once again, the seller continues to offer the buyer a chance to get a full refund just as long as they return the merchandise with all original tags and product packaging. (Why should they need to do this? The listing prominently stated these handbags were only ‘fashion-inspired’ and not originals … but anyway …).
Because the seller did not buy a tracking number (aka. insurance!), PayPal proceeded to inform them they had no evidence of having actually mailed the items out and a complete refund to the purchaser would be arranged (aka. gotten with no seller permission). The seller disputed back, telling PayPal that the items were indeed taken by the admittance of the purchaser himself, as well as forwarding all e-mail contact with the purchaser to PayPal for their additional examination.
Now, you would think that it’s apparent … PayPal would have the refund because the buyer does have the item in hand – there’s proof of it from the purchaser’s e-mails …
Well, for some reason, PayPal stayed with their statement about ‘no evidence of having actually sent by mail the products out’ and went on and refunded the consumer 100%! The seller was stuck with a double-loss … no loan and no product. The purchaser never reacted to any emails from the seller again and neglected to send by mail back the products considering that PayPal had actually already reimbursed them the loan.
Would YOU wish to go through this sticky situation?
Shipping Option 2: “Required.”
Your purchaser needs to commit to purchasing the insurance, quite much whether they wish to or not. Now, as tempting as this potentially sounds, wouldn’t it be better to provide them a “choice” so that they do not feel like you are pressuring them into investing money they may not desire to spend, even if it’s “merely” $1.50? (I need to mention here that buyers in some cases refuse to purchase a product if you are selling it for $1.00 and they can get it for $0.99 – believe it …) Of course, this isn’t an awful option by anyway – in truth, I highly suggest it. Only make certain to note a benefit to the consumer somewhere in the shipping terms, something along the lines of “Insurance is needed for your added security.”
Shipping Option 3: “Not Offered.”
Why would you be insane sufficient NOT to provide shipping insurance after you’ve read all I’ve specified so far? Easy, since it is included in the shipping costs! * smile * See, doesn’t that all make sense now … I informed you it would …
Even if the buyer doesn’t choose to acquire insurance, you as the seller have full responsibility to guarantee your, and your client’s, security.
Delivering insurance can be a deterrent to the occasional buyer declaring they didn’t receive your item as they understand you can examine the proof of shipment anytime with a click of a button.
You get the benefit of using a complimentary tracking number, increasing your seller trust and reputation.
ADDITIONAL TIPS FOR BUYING SHIPPING INSURANCE:.
Regularly purchase insurance for the product’s value rate, not the deal rate you offered it for. They need to know the item’s worth, which needs to be the same quantity as the acquired insurance amount. And please, do not over-exaggerate … devaluation has to be taken into account. It’s not likely that you will get the value cost of a product based on its worth three years back when you initially purchased it. Base your insurance value quantity for the real value of the item at the moment of sale.
There is no assurance that Postal Carriers (aka. the mailman) will scan your product! Exactly what does that mean for you? Well, if they do not scan it then neither you nor the buyer can track it. It is scary to even think about it, but often they don’t even examine your product at its last location, leaving no evidence whatsoever of actual delivery! (On a side note, as an included advantage to offering your consumer with ‘FREE’ tracking, they really have no room to grumble in case they cannot, in fact, track the product due to ‘mailman disregard’ … aha! Another thing you didn’t consider! * wink *). Shipping Insurance … A minuscule cost to spend for such an added benefit to your service!